These terms govern your use of the arquscheck.gr website and the property inspection services we provide under the ARQUS Check brand. We have written them as plainly as we can, so that you know from the start what the service includes, what it does not include and what your rights are. They apply from 28 September 2026.
1. Who we are
The arquscheck.gr website and the ARQUS Check services are provided by ICONEXIS LTD, a private limited liability company incorporated in the Republic of Cyprus under the Companies Law, Cap. 113, registration number HE 489331 (incorporated on 11 March 2026), with its registered office at Ellados 12, 8020 Paphos, Cyprus. ARQUS Check is a brand of ICONEXIS LTD, which is also your contracting party for every inspection ("we", "us", "the company").
Client-service office and contact address (not a registered branch):
- Navarchou Kountourioti 19, 2nd floor, 54625 Thessaloniki, Greece
- Phone and WhatsApp: +30 698 750 4050
- Email: a4uusa@yahoo.com
- Hours: Monday to Saturday, 09:00 to 19:00 (Greek time)
2. Scope and acceptance
These terms have two parts: the website terms of use (section 13), which apply to every visitor, and the general terms of service (sections 3 to 12), which apply to every inspection you commission from ICONEXIS LTD. Sections 14 to 20 apply to both. By using the website you accept its terms of use; by commissioning an inspection you accept the general terms of service.
For each inspection we send you a written quote or engagement confirmation (usually by email) describing the property, the scope of the inspection, the fee, the date of the site visit and any special arrangements. The contract is concluded when you accept the quote in writing. If the written quote or engagement for a specific inspection differs from these terms, the quote or engagement prevails, without prejudice to your statutory rights as a consumer, which cannot be reduced in this way.
A "consumer" is any natural person who commissions an inspection for purposes outside their trade, business or profession. Where these terms refer to consumer rights, those rights apply to consumers only.
3. The service: what it is and what it is not
ARQUS Check carries out independent pre-purchase technical inspections of property in Greece (apartments, houses and villas, commercial spaces, hotels and tourist accommodation). The lead inspector is Georgios Papangelou, InterNACHI Certified Professional Inspector. Where appropriate we use a drone and a thermal imaging camera.
The inspection is:
- Visual and non-destructive. We examine what is visible and reasonably accessible on the day of the visit. We do not open walls, floors or ceilings, move furniture, stored goods or coverings, or dismantle equipment.
- A snapshot in time. The report describes the condition of the property on the day of the visit. It does not predict how the building or its installations will perform in the future.
The inspection is not:
- a valuation of the market or investment value of the property;
- a legal search of title, ownership, encumbrances or planning legality, unless expressly agreed as a separate service in the written quote;
- a structural design, structural calculation or seismic adequacy assessment;
- a warranty, guarantee or insurance that the property or any of its systems is free of defects or will work without problems in the future.
The limits and exclusions of the inspection are set out in detail on the What we don't do page, which forms an integral part of these terms. Please read it before commissioning an inspection.
ARQUS Check is independent: we do not act for sellers or estate agents and we take no commissions from third parties.
4. Enquiry, quote and scheduling
You can request an inspection through the website form, by email, by phone or via WhatsApp. An enquiry does not bind you and is not a contract. Once we know the key details of the property, we send you a written quote. The date of the site visit is booked when you accept the quote and access to the property has been confirmed.
5. Access to the property and your obligations
So that the inspection can be carried out properly, you agree:
- to make sure that on the day of the visit we have access to all agreed areas (and, where feasible, to the roof, basements, boiler and plant rooms, electrical panels and the grounds);
- to have obtained the consent of the owner and of the occupants or users of the property to the visit, to photographs and thermal images being taken and, where a drone is used, to the drone flight over the property;
- to arrange, where possible, for electricity, water, gas or LPG and the main systems to be connected and running, so that they can be tested;
- to tell us in advance about any known hazards (for example unsafe structures, animals, or materials that may contain asbestos);
- to give us, or ask the seller to provide, any documents you have that relate to the property (for example permits, drawings, certificates, the energy performance certificate, maintenance records).
Areas or systems that were not accessible, not operating or not safe on the day of the visit are recorded in the report as not inspected. We may stop or limit the inspection if conditions are unsafe or access is refused, and we will tell you immediately.
We rely on the accuracy of the information and documents provided by you or the seller; we are not responsible for conclusions that are wrong because that information was inaccurate or incomplete, where we could not reasonably have noticed this.
6. Fees and payment
The website does not show prices, because every property is different. The fee for each inspection is set out in the written quote, together with what it includes (for example travel costs, drone use, report language) and how and when payment is due. For consumers, the quote states the total final price including applicable taxes. We issue the appropriate invoice or receipt for every payment. We do not accept payments through the website.
7. Consumer right of withdrawal
If you are a consumer and the contract was concluded at a distance (for example by email or phone) or off our business premises, you have the right to withdraw from it within 14 days without giving any reason, under Directive 2011/83/EU on consumer rights as implemented in Cyprus by the Consumer Rights Law of 2013 (Law 133(I)/2013) and in Greece by Law 2251/1994 on consumer protection. The withdrawal period expires 14 days after the day the contract is concluded.
How to withdraw. Simply send us, before the period expires, a clear statement that you are withdrawing, preferably by email to a4uusa@yahoo.com or by letter to the contact address in section 1. You may use the model form in section 20, but you do not have to.
Effects of withdrawal. We will refund all payments received from you without undue delay and in any event no later than 14 days from the day we receive your withdrawal notice, using the same means of payment you used unless you have expressly agreed otherwise, and without any charge to you.
If you ask us to start earlier. The site visit often has to take place within a few days, before the withdrawal period has expired. In that case we start the service only if you expressly ask us to (for example by email). If you then withdraw, you must pay an amount proportionate to what has been provided until you informed us of your withdrawal, compared with the full coverage of the contract.
When the right is lost. The right of withdrawal is lost once the service has been fully performed, if performance began with your prior express consent and your acknowledgement that you will lose the right of withdrawal once we have fully performed the contract. The service is fully performed when the final report is delivered.
The right of withdrawal does not apply to clients who are not consumers. It is in addition to the cancellation and rescheduling options in section 8.
8. Cancellation and rescheduling
By you. You can reschedule or cancel the site visit by letting us know as soon as possible. Unless the written quote provides otherwise, cancelling before the visit costs nothing and we refund any advance payment. A charge for late cancellation or for a wasted visit (for example because the agreed access was not provided) applies only if and to the extent that it is expressly set out in the written quote, and it does not affect your right of withdrawal under section 7.
By us. We may need to change the date for a good reason, such as weather unsuitable for a drone flight or thermal imaging, illness, safety reasons or events beyond our control. We will tell you promptly and offer a new date. If the new date does not suit you, you may cancel and we will refund in full any amount you have paid for the service not provided.
9. The report: delivery, confidentiality and use
Content and delivery. The report is delivered as a detailed PDF with photographs, per-system scoring, issues ranked by priority, indicative repair-cost estimates and a summary. It is written in Greek, English, German, Bulgarian or Serbian, as agreed, and is co-signed by a civil engineer who is a member of the Technical Chamber of Greece (TEE). It is normally delivered by email within 48 to 72 hours after the site visit; this timeframe is indicative and not guaranteed. For large or complex properties the delivery time is agreed in the written quote.
Indicative costs. Repair-cost estimates are indicative, based on what was observed during the visit and on typical market prices, and do not replace contractor quotes or specialist studies.
Confidentiality. We treat the report and your information as confidential. We do not give it to the seller, the estate agent or any other third party without your consent, except to the associates involved in delivering the service (such as the co-signing engineer), who are bound by confidentiality, or where the law requires us to.
Who may rely on the report. The report is prepared solely for you and for the specific transaction. You may share it with your advisers (for example your lawyer, notary, engineer or accountant), with your lender or bank, and with anyone taking the decision together with you, such as co-buyers. You may also use its findings when negotiating with the seller. No third party, however, acquires a right to rely on the report or any claim against us because of it, unless we have agreed to this in writing.
10. Intellectual property
Copyright in the reports, photographs, thermal images and drone footage we create belongs to ICONEXIS LTD. Once the fee has been paid, we grant you a non-exclusive, non-transferable licence to use the report for the purposes of the transaction for which it was prepared (evaluation, negotiation, financing, planning repairs) and, if you buy the property, for its maintenance. The report may not be published, sold or commercially exploited without our written permission.
11. Liability
We provide the service with the reasonable skill and care expected of a professional inspector, within the agreed scope.
Cap. Our total liability for any loss connected with an inspection, however arising, is limited to the fee paid for that inspection.
What is not covered. We are not liable for:
- defects that were concealed or hidden, were not visible, or could not reasonably be detected by a visual, non-destructive inspection on the day of the visit;
- matters outside the agreed scope or listed on the What we don't do page;
- indirect or consequential loss, such as loss of profit, loss of opportunity or rental income, financing costs or a change in the value of the property.
What is never limited. The limitations in this section do not apply, and nothing in these terms limits or excludes our liability: (a) for intentional or wilful misconduct, (b) for gross negligence, (c) for death or personal injury, (d) for any other liability that may not be limited or excluded by law, nor (e) your rights as a consumer under mandatory legislation that cannot be limited by contract.
12. If you find a defect you believe we missed
If, after the inspection, you discover a defect that you think should have been recorded in the report, please:
- tell us in writing as soon as reasonably possible after discovering it, with a description and photographs;
- except in an emergency (for example a risk to safety or of further damage), give us the opportunity to see it before it is repaired or altered.
Following this procedure is not a condition for exercising your statutory rights. It does, however, allow us to look into the matter fairly and quickly, and failure to follow it may be taken into account, to the extent the law allows, if the delay or a repair before we could examine the defect increased the loss or prevented us from assessing it.
13. Use of the website
General information. The content of arquscheck.gr (service pages, guides, FAQs) is provided for general information. It is not technical, legal or investment advice about any particular property and does not replace an inspection. We take care to keep it accurate and up to date, but we do not guarantee that it is complete or that the website will always be available without interruption.
Intellectual property. The text, photographs, graphics and logo on the website belong to ICONEXIS LTD or are used under licence. You may quote short extracts with attribution and a link to the relevant page. Any other reproduction or commercial use requires our written permission.
Links. The website contains links to third-party websites (for example maps, WhatsApp, public authorities). We do not control their content and are not responsible for it.
Acceptable use. You may not use the website or the contact form for unlawful purposes, to send unsolicited messages, to submit false details or someone else's details without the right to do so, or for anything that endangers the security or operation of the website.
14. Personal data
How we process your personal data is explained in our Privacy & Cookies Policy.
15. Complaints and out-of-court dispute resolution
If you are not satisfied, please contact us first by email at a4uusa@yahoo.com or by phone on +30 698 750 4050. We look at every complaint in good faith and reply as soon as possible.
If you are a consumer, you may also contact the competent consumer protection authorities or alternative dispute resolution (ADR) bodies in your country, for example:
- in Greece, the Consumer Ombudsman (Synigoros tou Katanaloti);
- in Cyprus, the Consumer Protection Service of the Ministry of Energy, Commerce and Industry, which also publishes the approved ADR entities;
- in another EU Member State, the bodies listed on the European Commission's ADR page.
We have not committed in advance to use a particular ADR body, but we consider any proposal for out-of-court resolution in good faith. Using an ADR body does not take away your right to go to court.
16. Governing law and jurisdiction
These terms and every contract with ICONEXIS LTD are governed by the law of the Republic of Cyprus. The courts of Paphos, Cyprus, have jurisdiction over any dispute.
If you are a consumer:
- the choice of Cyprus law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country where you have your habitual residence, where those provisions apply under Article 6 of Regulation (EC) No 593/2008 ("Rome I");
- you may bring proceedings against us either in the courts of Cyprus or in the courts of the place where you are domiciled, and we may bring proceedings against you only in the courts of the place where you are domiciled, in accordance with Articles 17 to 19 of Regulation (EU) No 1215/2012 ("Brussels I bis") and any other mandatory rule that protects you.
17. Changes to these terms
We may amend these terms, for example when the law or our services change. The new version is published on this page with a new effective date. Each inspection is governed by the version in force when you accepted the quote, unless we agree otherwise in writing.
18. Severability
If any provision is held invalid or unenforceable, the remaining provisions continue to apply. To the extent permitted by law, the invalid provision is replaced by a valid one that comes as close as possible to its original purpose.
19. Language and contact
These terms are published in Greek and English. In case of any discrepancy the Greek text prevails, provided that any ambiguity is interpreted in favour of the consumer. For any question about these terms: a4uusa@yahoo.com, +30 698 750 4050, Navarchou Kountourioti 19, 2nd floor, 54625 Thessaloniki, Greece.
20. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: ICONEXIS LTD (ARQUS Check), Ellados 12, 8020 Paphos, Cyprus. Contact address: Navarchou Kountourioti 19, 2nd floor, 54625 Thessaloniki, Greece. Email: a4uusa@yahoo.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: ……
Contract concluded on: ……
Name of consumer(s): ……
Address of consumer(s): ……
Signature of consumer(s) (only if this form is notified on paper): ……
Date: ……
(*) Delete as appropriate.